INFO
Payment Information
-The name of the depositor entered at the time of ordering and the name of the actual depositor must match.
If the depositor’s name or deposit amount is different, the order will be automatically cancelled.
-Payment must be made within 72 hours (3 days) after ordering, and orders that have not been deposited will be automatically cancelled.
-Deposit confirmation may take 2-3 hours.
Shipping information
-Shipping cost: Shipment fee will be charged differently depending on country and the ordered items’ weight.
*Additional charges are incurred depending on the quantity of the product.
-Delivery period: Due to COVID-19, shipping may be delayed. Products will be shipped in 4-6 weeks.
*Additional charges may be incurred according to customs clearance and tariff standards by country.
Be sure to check the customs and tariff regulations of your country before placing an order.
*Basic delivery preparation period takes about 3 to 5 days excluding weekends and holidays.
*There may be occasional delays in delivery due to securing the quantity and reordering.
We will provide individual guidance according to the situation.
* Depending on the product, the delivery period may be flexible, so please order with sufficient margin.
*Delivery will not be proceeded on weekends, holidays, and other holidays.
Delays due to natural disasters and courier circumstances are excluded from the delivery period.
*Cancellation and change requests before shipment are only approved for requests made before 3pm.
Exchange/Return Information
-In case of a simple change of mind or purchase error, exchange/return is possible within 7 days from the date of receipt of the product.
-In case of exchange/return due to a simple change of mind or purchase error, Round-trip amount of the shipping cost will be charged for round-trip delivery.
Additional charges may apply when using other couriers.
-If the return period has passed or the product is returned at your discretion without intent to return,
the product will be re-returned and won’t be exchanged or returned.
-All exchange/return products must be free of damage and marks (contamination/odor/washing, etc.), except at our fault.
-If the product is lost/damaged due to the customer's fault, exchange/return is not possible.
(Excluding damage to the packaging for product verification)
-Colors may appear slightly different depending on the screen resolution.
This does not correspond to the reason for the return, so contact us for inquiries beforehand and purchase carefully.
-In the case of exchange/return due to our fault, we will be responsible for all shipping costs.
You must send it to the customer center or to the courier contracted with us after receiving an answer to your inquiry.
(Additional shipping costs due to the absence of the recipient or error in address/contact information are borne by the customer.)
How to accept exchange/return
For members, go to 'MY PAGE' on top and submit a request within 7 days after the purchase on the '1:1 Private Postings',
or to our company email (thefakerclub@gmail.com).
*Please write your name/contact information/product name/reason for exchange or return/processing method, etc.
That will help proceed your request more accurately and quickly.
Manufacturer: THE FAKER CLUB
Country of origin: KOREA
Manufacturing date: within 3 months from the date of order
A/S Manager: Customer Center
[If the contents of the goods and services received are different from the contents of the display or advertisement or are performed differently,
subscription can be withdrawn within 3 months from the date of supply and within 30 days from the date of knowledge.]
